- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Our Commitment to Online Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by staff or volunteers designated to handle online complaints or requests. All GoVanguard agents and contractors with access to personal information obtained on the GoVanguard web sites are also bound to adhere to this policy.
Personal Information that GoVanguard May Collect Online
GoVanguard collects the following types of personal information: names, postal and e-mail addresses, phone, IP (internet protocol) address and facsimile numbers, billing information, and any necessary customer service information.
GoVanguard may also collect business information from agents and resellers of our products and services which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.
GoVanguard does not collect or maintain information from those actually known to be under the age of 13, and no part of our sites are structured to attract anyone under the age of 13.
How Your Information May Be Shared
We will not sell or rent your privacy information to anyone.
We will use your information to respond to you regarding any reason you have contacted us.
In order to provide quality customer service, we may share your information with third parties outside of our organization to fulfill customer requests you make; for example, shipping orders, web domain name registration or any other service requests processed on your behalf.
GoVanguard may also release personal information to appropriate governmental authorities under the following circumstances:
- Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
- Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
- Where your communication suggests possible harm to others.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
If your personal information changes, or you would like to review the personal information we may have on file, please e-mail us with the new information.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Computer Tracking and Cookies
Our websites are not set up to track, collect or distribute personal information not expressly entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others; but again, these statistics contain no personal information and cannot be used to gather such information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. GoVanguard uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the GoVanguard sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine, and are never tied to anything that could be used to identify you.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collect’s personally identifiable information.